Staff Development & Training
As the Instructional Designer for System Pavers, I create staff development and training. During the Dynamics 365 company-wide implementation, I also implement live training in-person and online.
Dynamics 365 Implementation Training
System Pavers started its nationwide expansion in 2023 and that expansion required an upgrade of all its accounting and sales software. This led to a company-wide implementation of Microsoft Dynamics 365 (D365) to replace its current CE and F&O platforms. With a tight deadline for onboarding all current and new employees, the director of L &D promoted me to Project Manager in addition to my role as the Instructional Designer.*
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PowerPoint: used to give an overview of a task or function being trained.
Teams: learners were logged into Teams, where I demonstrated the steps for each task in D365.
D365 CRM Sandbox: after I demonstrated a task, learners replicated it in the practice environment.
Digital Quick Reference Guides (QRG): my team created click-by-click guides using the Tango.us app. This provided the learners a Quick Reference Guide for each of the tasks.
*Branding removed